![]() To resolve this problem, force a contacts list update to make sure that your information is synchronized. In rare cases, the contacts list may be corrupted because of an invalid character in an "out of office" message or because of a lingering deprovisioned contact. Scenario 3:Skype for Business Online contacts are lost or missing, or the contacts list isn't updated To do this, see Method 2 in the "Solution" section in the following Microsoft Knowledge Base article:Ģ404385 Outlook can't set up a new profile by using Exchange Autodiscover for an Exchange Online mailbox in Office 365 Verify that the Exchange Autodiscover service is set up correctly. If the URL is inaccessible, you'll see one of these error messages:
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